Returns, Exchanges & Refund Policy

At Label Vedaa, we want you to have a comfortable and happy shopping experience. Please read our returns, exchanges, and refund policy carefully before placing your order.

We do not offer direct returns, refunds, or exchanges for change of mind, size issues, or other personal preferences, except as specifically stated in our policy for eligible damaged, defective, or incorrect products.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you may request an exchange, subject to verification and approval.

To raise a claim:

• You must contact us within 48 hours of delivery.

• A clear unboxing video is mandatory.

• The video must show the package in its sealed condition, the opening of the package, and the product received.

• The unboxing video must be shared with our customer support team when raising the claim.

• Claims without a valid unboxing video may not be accepted.

After reviewing the evidence, if the product is confirmed to be damaged, defective, or incorrectly delivered, we will arrange an exchange, subject to product availability and verification.

Exchange Eligibility & Yellow Security Seal

Exchanges are accepted only for eligible products in accordance with this policy.

Yellow Security Seal: Every eligible product comes with a yellow security seal. The yellow seal must remain intact and unbroken for an exchange to be accepted.

Seal Tampered With or Removed: If the yellow security seal is broken, removed, or tampered with, the product will not be eligible for exchange.

Product Condition: Products must be unused, unwashed, and in their original condition, with all original tags and packaging intact.

Please check your product and size carefully before removing the yellow security seal.

No Exchanges for Size or Personal Preference

We do not accept returns or exchanges due to size-related issues, change of mind, preference, fit, colour preference, or incorrect size selection by the customer.

Customers are advised to carefully review the size chart, product details, and product images before placing an order.

Exchange Courier Charges

A courier charge of ₹150 will be applicable for every eligible exchange request. These charges must be borne by the customer.

Courier charges are non-refundable.

All exchanges remain subject to the eligibility criteria and verification requirements stated in this policy.

Sale & Discounted Products

Products purchased during a sale or promotional/discounted offer are not eligible for return or exchange, except where a product is received damaged, defective, or incorrect and the claim meets our verification requirements.

Approved claims will be resolved through an exchange, subject to product availability and the applicable terms of this policy.

Reverse Pick-up

Reverse pick-up for an eligible damaged, defective, or incorrect product is subject to service availability at the customer's PIN code.

If reverse pick-up is unavailable in your area, you may be required to ship the product back to us at your own expense. Any applicable shipping reimbursement will be communicated separately after verification of the claim.

Refunds

We do not provide refunds for change of mind, size issues, or other non-defect-related reasons.

For an approved damaged, defective, or incorrect product claim, our standard resolution is a product exchange, subject to verification and product availability.

Cancellations

Cancellations are only possible until the order has been dispatched from our warehouse.

No cancellations will be entertained after the product has been shipped.

Missing Items

In the unlikely event that an item is missing from your package, you must provide a Package Opening Video as proof to raise a claim.

The video must clearly show the package in its sealed condition and the contents after opening.

Since we ship exclusively through Delhivery, the Package Opening Video is mandatory for processing missing-item claims.

Please contact our customer support team within 48 hours of delivery to report a missing item.

Damages and Issues

Please inspect your order carefully immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact us at connect@labelveda.com within 48 hours of delivery.

Please include the following details:

• Order number

• Clear photographs of the product and packaging

• Complete unboxing video

• A brief description of the issue

Our team will review the claim and, if approved, arrange an exchange in accordance with this policy.

Claims raised after 48 hours of delivery may not be accepted.

Contact Us

For queries regarding shipping, exchanges, refunds, or delivery, please contact us using the details below.

Email: connect@labelveda.com

Customer Support: +91 97551 01283

Support Timings: Monday to Saturday, 10:00 AM to 6:00 PM

We do not resolve customer queries through WhatsApp. Please contact us through email or our customer support number.

Thank you for shopping with Label Vedaa!