Refund policy

Returns, Exchanges & Refund Policy

We do not offer direct returns, refunds, or exchanges for change of mind, size issues, or any other personal preference.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you may request an exchange, subject to verification.

To raise a claim:

You must contact us within 48 hours of delivery.
A clear unboxing video is mandatory.
The video must clearly show the package from the sealed condition through the opening of the package and the product inside.
The unboxing video must be shared with our customer support team while raising the claim.
Claims without a valid unboxing video may not be accepted.

After reviewing the issue, if the product is confirmed to be damaged, defective, or incorrectly delivered, we will arrange an exchange of the product.

No Returns for Size or Preference

We do not accept returns or exchanges due to size-related issues, change of mind, preference, fit, colour preference, or incorrect size selection by the customer.

Customers are advised to carefully check the size chart and product details before placing an order.

Exchange Shipping Charges

For eligible exchanges, a shipping charge of ₹200 will be borne by the customer.

Shipping charges are non-refundable.

Sale & Discounted Products

Products purchased during a sale or promotional/discounted offer are not eligible for return or exchange, except in cases where the product is received damaged, defective, or incorrect and the claim meets our damage/issue verification requirements.

Reverse Pick-up

Reverse pick-up for an eligible damaged, defective, or incorrect product is subject to service availability at the customer's PIN code.

If reverse pick-up is unavailable in your area, the customer may be required to ship the product back to us at their own expense. Any applicable shipping reimbursement will be communicated separately after verification of the claim.

Refunds

We do not provide refunds for change of mind, size issues, or other non-defect-related reasons.

For an approved damaged, defective, or incorrect product claim, our standard resolution is product exchange, subject to product availability.

Cancellations

Cancellations are only possible until the order has been dispatched from our warehouse.

No cancellations will be entertained after the product has been shipped.

Missing Items

In the unlikely event that an item is missing from your package, you must provide a Package Opening Video as proof to raise a claim.

The video must clearly show the package in its sealed condition and the contents inside after opening. Since we ship exclusively through Delhivery, the Package Opening Video is mandatory for processing missing-item claims.